These terms explain the delivery, cancellation and refund rules for digital subscriptions and add-on services purchased from Cowwwork. Cowwwork does not ship physical products; the service is provided electronically.
How the service is delivered
Cowwwork is a cloud software (SaaS) service. The purchased plan is assigned electronically to the user account after successful payment. No physical shipment or printed product is delivered.
Delivery time
Subscription access is normally enabled immediately after payment approval and, where technical checks are required, within 24 hours at the latest. Access is provided through the Cowwwork account and the email address supplied during registration.
Confirmation of delivery
Delivery is complete when the plan appears in the account, paid features become available and payment confirmation is sent to the registered email address. Access issues can be reported to legal@cowwwork.com with the account and order details.
Renewal and cancellation
Monthly or annual subscriptions renew at the end of the selected term unless the checkout states otherwise. Users may cancel through their account or by emailing legal@cowwwork.com. Cancellation does not remove access for the paid term; no new charge is made for the next term.
Right of withdrawal
For purchases made as a consumer, any statutory 14-day withdrawal right remains reserved. Statutory exceptions may apply to services performed immediately in an electronic environment, intangible goods delivered immediately and services started before the withdrawal period ends with the consumer’s express consent.
Requesting a refund
A cancellation or refund request must be sent from the purchase email address to legal@cowwwork.com and include the account email, transaction date, purchased plan and a clear statement of the request. A telephone call alone does not constitute a written withdrawal notice.
Review of the request
Requests are reviewed in light of whether the transaction is a consumer transaction, whether performance has started, usage during the relevant term and mandatory law. Statutory rights concerning defective services and mandatory refunds are not limited by this policy.
Refund method and timing
Where a refund is due, the approved amount is returned using a method compatible with the original payment instrument within the statutory period and no later than 14 days after Cowwwork receives the notice. Posting times imposed by banks and card schemes are outside Cowwwork’s control.
Technical failure and duplicate charges
If access cannot be enabled due to a Cowwwork-side technical failure, the same transaction is charged twice or the amount differs from the approved plan, the user should open a support request. Verified incorrect charges are returned to the original payment method.
Contact
For delivery, cancellation or refund requests, contact legal@cowwwork.com and include your account email and the relevant iyzico transaction or order information.
Questions? legal@cowwwork.com
legal@cowwwork.com
